GENERAL TERMS AND CONDITIONS

MAVOIX

Definitions

Consumer: any natural person acting for purposes unrelated to their business, commercial, artisanal, or professional activity.

Professional: any natural or legal person acting for purposes related to their business, commercial, artisanal, or professional activity.

Website: the e-commerce platform accessible at www.mavoix.boutique.

Product(s): the goods offered for sale on the Website under the MaVoix brand.

Order: the purchase proposal submitted by the Consumer through the Website.

Contract: the agreement concluded between the Seller and the Consumer following order confirmation.

Supplier: for offline wallpaper purchases, the entity providing the product under a separate sales process.

Terms: this document governing the rights and obligations of the Parties.

SECTION A – ONLINE SALE OF STANDARD PRODUCTS [E-COMMERCE]

1. Object

1.1 These general terms and conditions of sale (hereinafter also the “Terms”) apply to the purchase of products branded “MAVOIX” (hereinafter “Products” or individually “Product”) made through the e-commerce website www.mavoix.boutique (hereinafter the “Website”) by users qualifying as “Consumers” as defined below.

1.2 The Website, owned by MALOX Srl, with registered office in Florence, Via Salvestrina 12 – VAT number 07114000487 and registration number with the Florence Business Register 07114000487 (hereinafter the “Owner” or “Malox”), is managed by Malox. Malox holds the rights to the domain name of the Website, as well as the logos, trademarks, and copyright of the content and Products displayed on the Website.

1.3 Purchases made through the Website will have as parties Malox as seller (hereinafter the “Seller”) and the person who purchases one or more Products for purposes unrelated to their entrepreneurial, commercial, artisanal, or professional activity (hereinafter the “Consumer”). The Seller and the Consumer will hereinafter be collectively referred to as the “Parties.”

1.4 Any communication from the Consumer related to the purchase of Products – including but not limited to reports, complaints, requests regarding the order or delivery, or exercising the right of withdrawal – must be sent to the Seller using the contact details indicated on the Website and to the email addresses info@mavoix.boutique / info@malox.biz.

1.5 Each purchase is governed by the version of the Terms published on the Website at the time the order is submitted by the Consumer.

1.6 The Website is intended primarily for retail sales to Consumers. Should any sale be made to an entity not qualifying as a Consumer, these Terms shall still apply, but with the following exceptions:

  1. a) the right of withdrawal under Article 10 shall not be granted;
  2. b) the buyer shall not benefit from the Product warranty under Article 8;
  3. c) no additional Consumer protections shall apply that are based on mandatory legal provisions;
  4. d) the sales contract between the Seller and the buyer shall be governed solely by Italian law, excluding the United Nations Convention on Contracts for the International Sale of Goods – Vienna Convention 1980;
  5. e) the buyer shall not have the right to resell the Products purchased on the Website in the course of business or professional activity. In the event of breach, the buyer shall be liable for damages to the Seller or third parties.

1.7 By submitting a purchase order, the Consumer agrees that the order confirmation and these Terms will be sent to the email address provided during registration or purchase.

1.8 To make purchases via the Website, the Consumer must be of legal age and have legal capacity, which the Consumer declares by placing the order.

1.9 All Internet connection costs to access the Website, including telephone charges, shall be borne exclusively by the Consumer.

2.1 Products are sold as described on the Website and under the Terms in force at the time of the order.

2.2 The Seller may change the Terms, product features, or pricing at any time without notice.

2.3 Prices may be subject to change. Consumers must verify the final price before confirming the order.

2.4 Products are only available for delivery in countries listed on the Website.

3.1 The display of Products on the Website does not constitute an offer, but merely an invitation to submit a purchase proposal.

3.2 The Consumer’s order is a contractual proposal; the contract is concluded when the Seller confirms the order by email.

3.3 The order confirmation email includes a summary of the purchase and a link to these Terms.

3.4 The contract is considered concluded upon receipt of the Seller’s order confirmation.

4.1 The Consumer selects Products to add to the cart. Completing the order requires either registration or entry of personal details.

4.2 In case of obvious pricing errors, the Consumer should not complete the order and must notify customer service.

5.1 Product availability and estimated delivery times are indicated on the Website but are non-binding.

5.2 Delivery will occur within 30 days from the order, except in the case of bank transfer payments, where the term begins upon receipt of payment.

5.3 The Consumer must check the goods for conformity and report any issues under Article 8. If damage is evident, delivery should be refused or accepted with reservation.

6.1 Prices include VAT and standard packaging but exclude shipping costs, which are calculated and communicated before order confirmation.

6.2 The total price must be paid within 4 days of order confirmation.

6.3 For deliveries outside the EU, customs duties are the responsibility of the Consumer.

6.4 Any additional local charges or taxes are also the Consumer’s responsibility.

6.5 Lack of awareness of these costs shall not justify termination of the contract.

7.1 Payment may be made by credit card, PayPal, or bank transfer. Data is securely handled by Intesa San Paolo using SSL encryption. Online transactions are protected by PCI-DSS and SCA-compliant payment systems, ensuring the security of user data and payments.

7.2 For bank transfers, IBAN, SWIFT, and order number must be specified.

7.3 The Seller will issue an electronic or paper receipt depending on the country of delivery.

8.1 Products are covered by a 2-year warranty against conformity defects not due to misuse.

8.2 Defects must be reported within 2 months of discovery.

8.3 The return form must be completed with supporting documents (e.g. photos, receipt).

8.4 The Seller may authorize returns, which does not imply automatic recognition of the defect.

9.1 In case of damage due to defects, EU Directive 85/374/EEC applies. The Seller is only liable if identified as the manufacturer.

 

10.1 The Consumer may withdraw within 14 days of receiving the Products.

10.2 Notice must be sent via “My Returns” area, contact form, or certified email. A standard withdrawal form is available.

10.3 Products must be returned within 14 days of withdrawal notice.

10.4 Return shipping costs and risks are borne by the Consumer.

10.5 Refunds are processed within 14 days, subject to inspection of returned goods.

10.6 Withdrawal is not permitted if seals are broken, original packaging is missing, or Products are used or altered.

 

11.1 All rights to trademarks, logos, and content belong to Malox Srl.

11.2 Reproduction without written consent is prohibited.

 

12.1 Personal data is processed in accordance with Legislative Decree 196/2003 and as amended. See the privacy policy on the Website.

12.2 The Consumer must provide accurate and truthful information.

12.3 Data can be updated in the “My Account” area.

13.1 While the Seller implements security measures, access by unauthorized third parties cannot be entirely ruled out.

13.2 Payments are managed by Intesa San Paolo through secure systems.

14.1 The contract is governed by Italian law.

14.2 Consumers may use RisolviOnline or the European ODR Platform for dispute resolution.

14.3 Failing conciliation, the competent court is that of the Consumer’s residence.

 

SECTION B – WALLPAPER SALES [OFFLINE / CUSTOM ORDERS]

15. Orders

15.1 The order is irrevocable for the purchaser for a period of 60 (sixty) days, during which time the supplier may freely accept or reject it in writing. If the supplier does not accept within this term, they are not obliged to supply the products.

16.1 The purchaser acknowledges and agrees that, due to specific production methods and technical and/or stylistic requirements, the supplied products may differ from samples.

16.2 The purchaser further acknowledges and accepts that the physical product may differ from digital images due to the intrinsic differences between color representation on digital screens and tangible materials. A tolerance of 5% is allowed for color matching, including across different production batches, due to external factors such as roll weight, ink usage periods, and ambient temperature. Discrepancies within this range do not justify complaints.

17.1 Unless otherwise agreed in writing, delivery will be Ex Works (EXW). Products are delivered at the supplier’s premises and travel at the purchaser’s risk.

18.1 Any delays caused by force majeure or actions/omissions by the purchaser shall not be deemed a delay attributable to the supplier.

18.2 The supplier has the right to suspend performance of their contractual obligations if it becomes impossible or excessively burdensome due to unforeseeable events beyond their control, including strikes, boycotts, lockouts, fires, wars (declared or not), civil unrest, riots, requisitions, embargoes, power outages, or delays in the supply of components or raw materials. If the suspension lasts longer than 6 (six) weeks, the purchaser may withdraw from the contract by giving 10 (ten) days’ written notice to the supplier.

19.1 In caso di mancata consegna o ritardo imputabile al fornitore, l’acquirente potrà richiedere, previa diffida scritta al venditore, esclusivamente il rimborso delle somme pagate in anticipo, restando inteso che l’acquirente non avrà diritto ad alcun risarcimento per danni diretti o indiretti, consequenziali, incidentali o contingenti di qualsiasi natura (inclusi, a titolo esemplificativo, perdite di profitto, perdita di attività, riduzione dell’avviamento) derivanti dalla mancata consegna dei prodotti.

20.1 If the products or their packaging are damaged or incomplete, the purchaser must file a complaint with the carrier according to the applicable transport method’s procedures.

20.2 The purchaser must examine the products upon receipt and report any complaints regarding packaging, quantity, number, or apparent features (visible defects) within 8 (eight) days of delivery, via registered letter with return receipt, certified email, or equivalent means.

20.3 Complaints regarding hidden defects not detectable upon delivery must be submitted to the supplier within 8 (eight) days of discovery, and in any case no later than 60 days from delivery, using registered mail with return receipt, certified email, or equivalent means.

20.4 Failure to comply with the deadlines outlined in Articles 20.1 to 20.3 will result in the purchaser forfeiting their rights to claim any defects.

21.1 If the products are non-compliant (and provided the purchaser, having reported the non-compliance as specified, does not declare an intention to keep them), the supplier may, at its discretion: a) replace the products at no additional cost to the purchaser; b) repair the defective products at no additional cost to the purchaser; or c) refund the price paid for each non-compliant product, thereby terminating the contract for those items.

22.1 The purchaser may not take legal action against the supplier without first contesting the alleged breach in writing (registered mail, certified email, or equivalent) and allowing 15 days to remedy it.

22.2 The purchaser may not resell the products online. In case of breach, the purchaser shall pay a penalty equal to the full order value, in addition to compensation for any further damages.

22.3 The purchaser may not assign, transfer, pledge, or encumber any rights or obligations under this agreement without the supplier’s prior written consent.

22.4 Any use of the MaVoix trademark by the purchaser is strictly prohibited.

23.1 The contract between the supplier and the purchaser is governed exclusively by Italian law. References to commercial terms (e.g., EXW) refer to the Incoterms published by the International Chamber of Commerce, in force at the time of contract conclusion.

23.2 Any disputes arising from or related to the contract shall fall under the exclusive jurisdiction of the Court of Florence (Italy).